Spa Policies & Guidelines
1. Booking & Reservations
To ensure your preferred time and specialist
are available, we strongly recommend
scheduling appointments in advance.
Deposits: Secure credit card details or
a deposit may be required at the time
of booking to hold reservations, particularly
for couples’ packages, group bookings
(3 to 4+ guests), and extended multi-hour
luxury rituals.
Weekday Bookings: For the ultimate
serene and tranquil experience, we highly
recommend booking your sessions
on Mondays through Thursdays.
2. Arrival Time & Check-In Please arrive
15 minutes prior to your scheduled
appointment time.
This buffer allows you to comfortably
complete any necessary intake forms,
change into spa attire, and begin
the relaxation process on time.
Late Arrivals: We understand that
delays happen. However, if you arrive late,
your treatment may be shortened to ensure
the next guest is not inconvenienced.
The full cost of the scheduled service
will still apply.
3. Cancellation, Rescheduling, & No-Show Policy
We value your time and our therapists' schedules.
Because your appointments are strictly reserved for you,
we enforce the following cancellation structure:
24-Hour Notice: Cancellations or rescheduling
requests must be made at least 24 hours
before your appointment time.
Group Bookings (3+ guests): Require a 48-hour
notice for any cancellations or changes.
4. Health, Safety, & Comfort
Your physical well-being is our primary focus.
Health Disclosures: Please notify our front desk
and your therapist of any physical ailments,
allergies,injuries, or recent surgeries.
Specialized Care: If you are pregnant, please explicitly
request our specialized Pregnancy Massage.
For your safety, certain intensive treatments or deep pressure
work may be restricted during pregnancy.
Communication: Your comfort matters.
At any point during your treatment, please let your therapist
know if you would like to adjust the room temperature,
lighting, audio volume, or massage pressure.
5. Spa Etiquette & Environment
To maintain a peaceful sanctuary for all guests:
Digital Detox: We ask that all cell phones
and electronic devices be silenced or turned off upon
entering the treatment areas.
Conduct: Loud conversations and disruptive
behavior are strictly prohibited. Our spa is a space
for holistic healing and quietude.
6. Gift Cards, Payments, & Gratuities
Payment Methods: We accept major credit cards,
debit cards, and official spa gift certificates.
Gift Cards: Gift certificates must be presented
at checkout and are non-refundable, non-transferable,
and cannot be redeemed for cash.
Gratuities: Service prices do not include tips.
Gratuities are entirely optional but highly appreciated
by our hard-working therapists as a reflection of exceptional care.
(A standard benchmark is 15% to 20%).