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Spa Policies & Guidelines

Spa Policies (Professional Conduct)

professional wellness

  • Professionalism:Royal Escape Spa is a professional wellness center dedicated exclusively to therapeutic massage and relaxation. All our therapists are certified professionals who have completed rigorous training.

  • Zero-Tolerance Policy: We strictly prohibit any form of sexual misconduct, suggestive language, or solicitation of sexual services. Our staff reserves the right to terminate any session immediately without a refund and require the client to leave the premises if they encounter inappropriate behavior.

  • Mutual Respect: We kindly ask all clients to treat our therapists with dignity and respect at all times. We are committed to maintaining a safe, comfortable, and professional environment for everyone.

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Female employee in wellness area

1. Booking & Reservations

To ensure your preferred time and specialist

are available, we strongly recommend

scheduling appointments in advance.

Deposits: Secure credit card details or

a deposit may be required at the time

of booking to hold reservations, particularly

for couples’ packages, group bookings

(3 to 4+ guests), and extended multi-hour

luxury rituals.

Weekday Bookings: For the ultimate

serene and tranquil experience, we highly

recommend booking your sessions

on Mondays through Thursdays.

 

2. Arrival Time & Check-In Please arrive

15 minutes prior to your scheduled

appointment time.

This buffer allows you to comfortably

complete any necessary intake forms,

change into spa attire, and begin

the relaxation process on time.

Late Arrivals: We understand that

delays happen. However, if you arrive late,

your treatment may be shortened to ensure

the next guest is not inconvenienced.

The full cost of the scheduled service

will still apply.

Relaxing Massage

3. Cancellation, Rescheduling, & No-Show Policy

We value your time and our therapists' schedules.

Because your appointments are strictly reserved for you,

we enforce the following cancellation structure:

24-Hour Notice: Cancellations or rescheduling

requests must be made at least 24 hours

before your appointment time.

Group Bookings (3+ guests): Require a 48-hour

notice for any cancellations or changes.

4. Health, Safety, & Comfort

Your physical well-being is our primary focus.

Health Disclosures: Please notify our front desk

and your therapist of any physical ailments,

allergies,injuries, or recent surgeries.

Specialized Care: If you are pregnant, please explicitly

request our specialized Pregnancy Massage.

For your safety, certain intensive treatments or deep pressure

work may be restricted during pregnancy.

Communication: Your comfort matters.

At any point during your treatment, please let your therapist

know if you would like to adjust the room temperature,

lighting, audio volume, or massage pressure.

Eyebrow Waxing Process
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5. Spa Etiquette & Environment

To maintain a peaceful sanctuary for all guests:

Digital Detox: We ask that all cell phones

and electronic devices be silenced or turned off upon

entering the treatment areas.

Conduct: Loud conversations and disruptive

behavior are strictly prohibited. Our spa is a space

for holistic healing and quietude.

 

6. Gift Cards, Payments, & Gratuities

Payment Methods: We accept major credit cards,

debit cards, and official spa gift certificates.

Gift Cards: Gift certificates must be presented

at checkout and are non-refundable, non-transferable,

and cannot be redeemed for cash.

Gratuities: Service prices do not include tips.

Gratuities are entirely optional but highly appreciated

by our hard-working therapists as a reflection of exceptional care.

(A standard benchmark is 15% to 20%).

Thai Massage Spa Treatment deep tissue therapy organic facial private couples packages with sauna and cold plunge and More Option Book online today! at Royal Escape Spa in Santa Clarita, CA.

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