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Massage and Spa
19383 Soledad Canyon Road, Santa Clarita, CA 91351
Located Inside the Canyon Center Plaza (Canyon Country) 📞 Phone: 661-666-0190 royalescapespa@gmail.com


Frequently Asked Questions
Everything you need to know about our new location, booking your treatments, and relaxing in style.
Your Next Royal Escapeand begin..
Frequently asked questions
Is Royal Escape Day Spa the same as De Ivory Spa?
Yes! We are the exact same dedicated team, owners, and highly skilled therapists you have trusted for years. We simply changed our name to Royal Escape Day Spa and relocated to a brand-new, beautiful facility to provide you with a more spacious, luxurious, and peaceful oasis.
Where are you located now?
We are now located at 19383 Soledad Canyon Road, Santa Clarita, CA 91351. You can find us inside the Canyon Center Plaza in Canyon Country, right next to Island Pacific and the Thrift Store.
Can I still use gift certificates or packages bought under "De Ivory Spa"?
Absolutely! We will fully honor all valid, unexpired gift certificates, packages, and credits originally purchased under our old name. Just present them at checkout or mention them when booking.
Do I need to book in advance, or do you accept walk-ins?
While we do our best to accommodate walk-ins when therapists are available, we highly recommend booking in advance to guarantee your preferred day, time, and specific therapist. You can easily book online via our website or by texting us at 661-666-0190.
What is your cancellation and rescheduling policy?
We understand things come up! To cancel or reschedule without penalty, please contact us at least 1 hour prior to your scheduled appointment at 661-666-0190.
What time should I arrive for my appointment?
Please arrive 15 minutes prior to your scheduled treatment time. This gives you plenty of time to check in, fill out any brief paperwork, use the restroom, and begin your transition into a relaxed state of mind.
What should I wear during my massage?
Most of our guests undress to their level of comfort. During your treatment, your body will be fully draped with a sheet or towel at all times, with only the specific area being actively worked on exposed. Note for Thai Massage: If you are booking a traditional dry Thai Massage, we recommend wearing or bringing loose, comfortable clothing (like athletic wear) as it involves active stretching and movement.
Can I request light or deep pressure?
Absolutely. Your comfort is our top priority. We offer a variety of styles, from gentle, smooth strokes in our Swedish Massage to highly targeted, firm pressure in our Deep Tissue Massage. Please communicate openly with your therapist at the beginning of—and during—your session about your pressure preferences.
Do you offer couples massages?
Yes! We feature a private, beautiful side-by-side couples suite where you and a partner, friend, or family member can enjoy your customized massage treatments together.
What should I expect during a customized facial?
Our Organic Customized Facial is tailored specifically to your skin type. Your aesthetician will analyze your skin and blend customized steps which may include deep cleansing, gentle exfoliation, steam, extractions, masks, and facial massage techniques to leave you with a healthy, radiant glow.
Is gratuity (tipping) included in the price?
No, gratuity is not included in our service pricing. While tipping is entirely at your discretion, a standard gratuity of 15% to 20% of the service price is customary in the industry to show appreciation for excellent care.
Can I get a massage if I am pregnant?
Yes, we offer specialized prenatal care, but please let us know at the time of booking so we can pair you with a therapist trained in pregnancy massage. We also recommend consulting with your doctor before booking if you have a high-risk pregnancy.
Who should I contact if I have special physical limitations or health conditions?
Please inform our front desk team when booking and write it on your health intake form. Our professional therapists are highly trained to adapt their techniques to accommodate injuries, chronic pain conditions, joint replacements, or physical limitations.
What are the benefits of a Thai massage?
Thai massage combines acupressure, assisted yoga stretching, and whole-body alignment to improve flexibility, relieve tension, and promote relaxation.
What is your cancellation policy?
To cancel or reschedule without penalty, please contact us at least 1 hour prior to your scheduled appointment.
What skincare treatments do you offer?
We offer a range of skincare treatments, including organic customized facials tailored to your skin type.
How can I book an appointment at Royal Escape Spa?
You can book an appointment online through our website or by texting us at 661-666-0190.
Do you offer gift certificates?
Yes, we offer gift certificates that can be purchased online or at our spa location.
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